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Policy Document
Return &
Exchange
All you need to know about returning or exchanging your order — timelines, conditions, and how to raise a request.
Products purchased during any sale are not eligible for returns or exchanges under any circumstances. Requests must be raised within 72 hours of delivery.
At a Glance
Coupon Code Refunds Only
No cash refunds. ₹100 processing fee deducted. Coupon applied at checkout on your next order.
Size Exchange Only
Same product, different size only. Subject to availability.
Tags Must Stay On
Original tags, packaging, and unworn condition required.
Once Per Product
Each item eligible for return/exchange only once.
Returns
01
Return Policy
- No response to follow-up emails within 72 hours = request automatically cancelled.
- Coupon code issued only after package is received and quality-checked. Takes 10–14 days.
- DenimCrew is not liable for loss of garments during return transit.
- Coupon codes are valid for a limited time period from date of issue. Expiry date will be mentioned in your email.
- Claims for incorrect products require a full unboxing video for verification.
- Each product eligible for return/exchange only once. Convenience fee applies after.
How the coupon works: Once your return is approved and quality-checked, you'll receive a unique coupon code via email. Enter this code at checkout when placing your next order to redeem the full amount (minus ₹100 processing fee).
02
Exchange Policy
- Exchanges available for size changes only of the same product, subject to availability.
- No response to follow-up within 72 hours = exchange request cancelled.
- Exchanged product dispatched only after original passes quality check — 10–14 days.
- Each product eligible for exchange only once.
03
Cancellation
Once a prepaid order has been placed, we are unable to cancel it or issue any refund. Please review your order carefully before confirming payment.
04
Non-Refundable Items
- Products purchased at a discounted or sale price — no returns or exchanges.
- Items on clearance sale — cannot be returned or exchanged under any circumstances.
- COD charges (₹150) are non-refundable and will not be included in the coupon code amount.
How to Register a Return / Exchange
Step 01
Login & Submit Request
Login to your account and select return/exchange within 72 hours of receiving your order.
Within 72 hours of delivery
Step 02
Courier Pickup
Once approved, we send a courier to collect your package. Pack in original packaging with all tags intact.
24–48 hours after approval
Step 03
Warehouse Quality Check
Your return is processed at our Mumbai warehouse within 3–5 business days. You'll receive an email notification.
3–5 business days
Step 04
Coupon Code Issued / Exchange Dispatched
For returns: a coupon code for the refund amount (minus ₹100 fee) is sent to your registered email — apply it at checkout on your next order. For exchanges: replacement dispatched. Full cycle takes 10–14 days.
10–14 days total
Original packaging required: Items received in different packaging cannot be accepted and will be sent back.
Faulty or Incorrect Item
Received something wrong or damaged?
Contact jaclothing07@gmail.com within 24 hours with your order number, clear photos/video of the fault. Do not remove hang tags — doing so classifies damage as customer fault.